Design thinking Australia: Event Update

In light of the recent developments surrounding COVID-19, we have been working around the clock over the past few weeks to ensure we are putting our community's health and safety first. We will continue to share updates on our COVID-19 UPDATE page, so check back for the most up-to-date information from Design Thinking Australia.
Please reach out to us at enquire@iqpc.com.au for any registration questions or requests.

Welcome to the 6th Annual Design Thinking 2020 Summit! 

Part of the #1 Global event for Design Thinkers, the Design Thinking Australia 2020 event returns with a 3-day jam-packed program filled with workshops, case studies and interaction discussion groups.

Hear from the  Heads of Design Product Owners, CX Experts and Innovation Leaders on how they are creating deeper interactions with their users every day through the core principles of human-centred, design thinking.

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Join our #designthinkingau community to stay updated with the latest trends, news and insights.

Meet Your 2020 Design Thinkers

Maureen Thurston

Maureen Thurston

Chief Experience Officer

Aurecon

Robert Homberger

Robert Homberger

Strategic Design Director

ANZ

Belinda Dimovski

Belinda Dimovski

Director Engagement and Support

Australian Red Cross

Scott Bishop

Scott Bishop

Chief Innovation Officer

Z Energy NZ

Sam Adeloju

Sam Adeloju

Head of DOT Human Centred Design

Commonwealth Bank Australia

Anet Redmer

Anet Redmer

Former Qantas Service Design Lead

Redmera

Chris Eade

Chris Eade

E-Business Performance, Operations and UX Manager

Nestle Nespresso

Gabrielle Angles

Gabrielle Angles

Executive Manager Customer Service

Northern Beaches Council

Gaetan Germain

Gaetan Germain

Agile Chapter Lead - Experience Design

Optus

Marina Chiovetti

Marina Chiovetti

Director, Service Design & Digital Delivery

NSW Department of Customer Service

Gene Bawden

Gene Bawden

Head of Design Department

Monash University

Selena Griffith

Selena Griffith

Senior Lecturer Design Thinking, Centre for Social Impact

University of New South Wales

Carl Gribble

Carl Gribble

Manager, Member Experience Design

RACQ

Christy Mcleod

Christy Mcleod

Senior Innovation Designer

Bank of Queensland

Paras Aggarwal

Paras Aggarwal

Head of UX

Tabcorp Holdings

Ben Crothers

Ben Crothers

Principal Design Strategist

Atlassian

Ioannis Gerothanasis

Ioannis Gerothanasis

General Manager Lotteries

LotteryWest

Sarah Groube

Sarah Groube

Director of Digital Experience

Sport Australia

What's New in 2020?

Going Back to the Drawing Board Again and Again: Creating a Magical Experience at Walt Disney by Applying the Right Patterns to Solve Difficult Problems

Scaling the process: Measuring user-centred design capability through effective project delivery and leadership

Focusing on Moments that Matter: How Z Energy launched two world-firsts, Fastlane and Sharetank, To Create Real Experiences for Everyone

Mapping out your Citizens’ Life Journey: Defining Every Touchpoint to Determine the Ultimate Solution in Delivery Design

Balancing the User Needs with the Business: Creating a Strategic Roadmap to Encourage Cross Collaboration at Domain

Why You’ll Love Design Thinking 2020

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Organisational Transformation 
Getting Design Thinking to be the central heart of your organisation! Tackle the big questions you need to address with business leaders to prove that design thinking is the future.

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Customer Empathy 
This is the heart of Design Thinking. We tackle all aspects of customer empathy from research, VOC, empathy immersion to gathering the right feedback to shape your projects

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Scaling the Process
You have the knowledge and leadership buy-in – now what? Learn how you can scale your business and design thinking strategies so you too can become true innovators

Design Thinking Playbook

We're delighted to host a selection of 34 pages from the Design Thinking Playbook, authored by Michael Lewrick, Patrick Link, and Larry Leifer

Advisory Board eBook

We spoke with Facebook, USAA, NAB, & Tabcorp to see how they worked to secure buy-in, and have successfully integrated Design Thinking to streamline and optimise product creation.

Presentation Packet

A selection of presentations from the recent Sydney event! Hear insights from Uber, nbn, and Latitude Financial Services

Hear from Our Past Attendees