Since entering the organisation in 2018, Paras has slowly working to scale the design thinking movement by changing the internal culture of the design teams. 

Through speaking the business language and putting forth an effective business case, he will explain how designers can get their messaging across by working effectively with stakeholders and speaking in a language business leaders understand.

• Developing a clear strategic vision for a new operating environment that will integrate design thinkers and experience designers in business delivery
• Communicating to business leaders and relevant stakeholders in a language they will understand to receive buy-in
• Taking small steps to prove the value of design thinking through ROI and insights

Speaker:

Paras Aggarwal

Senior Manager UX
Tabcorp Holdings

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Meet Belinda Dimovski. Raising over $145 million in revenue through multiple projects, Australia Red Cross have been on a journey to shape the way their team approaches product design and delivery. Working in agile squads, members of the team have spent the past year developing a mental health app that will support people with mental health. 

This app was designed by health professionals and people with lived experience of mental illness, partnering with Australian Red Cross to create an app that supports this audience.

Belinda Dimovski will deliver a case study presentation delving into the work her organisation is doing in this project, from data collection to implementation. 

• Using the data sourced to identify product gaps for improved project delivery
• Working with stakeholders and delivering more effective communication techniques for stronger project results
• Understanding that design thinking is a way of working, and creating a culture where it comes naturally to all employees 

Speaker:

Belinda Dimovski

Director Engagement and Support
Australian Red Cross

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This session will talk about how the Lotteries’ section of Lotterywest is currently integrating various aspects of design thinking across its senior management and delivery dimensions. 

Ioannis Gerothanasis, the General Manager of Lotteries, will present a case study on Lotteries’ journey in introducing and embedding a problem solving mindset and skillset for their human capital supported by key changes in organizational design, operating model and culture.

• Bringing together multi-functional teams to improve service delivery
• Understanding how designing thinking has improved the company’s operating structure 
• Implementing clear communication strategies to existing stakeholders, bridging the communication gap

Speaker:

Ioannis Gerothanasis

General Manager Lotteries
LotteryWest

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Carl Gribble from RACQ will lead this interactive solutions clinic in a workshop style format, allowing all attendees to express new ideas and strategies that will engage the design thinking community and their respective teams.  

It is here attendees will summarise their learnings over the past two days and look at the key topics in groups:

• What is your business doing to improve process efficiency and agile implementation through Design Thinking?
• Which priorities are most important in the collaboration between Designers, Innovators and Business Leaders?

Solutions Clinics are designed to give participants strategies and tools to deal with their most pressing challenges. The room will split into tables, where each table member will share their biggest challenge, before collectively deciding which issue to investigate in more detail.

Leader: 

Carl Gribble

Former Manager, Member Experience Design
RACQ

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