In today’s user centric environment, designing and developing services and products require numerous considerations that exceed simple utility to encompass convenience and user experience. In this session, Carolina shares how Department of Transport is implementing human-centred design, creative prototyping and market research, to understand and empathise with the community and ultimately improve product outcomes.
Progressing elementary research methodologies into cross-representational community consultation approaches to generate deeper customer insights
How Department of Transport (VIC) used HCD methods to improve service outcomes and greater transport connectivity
Using design-led, quantitative research methods to drive continuous improvement in service functionality
Check out the incredible speaker line-up to see who will be joining Carolina.