28 - 30 October, 2019 | Royce Hotel Melbourne, VIC

Catherine McDonald

Service Designer (Customer & Digital) City of Casey

Conference Day One: Tuesday, 29 October 2019

Tuesday, October 29th, 2019

3:20 PM How Design Thinking is Improving Service Design to Uplift Community Cohesion

In this session Catherine shares her insights in gaining customer empathy to improve community engagement in the City of Casey. Hear lessons learnt from City of Casey’s initiatives of embedding 66 new human centred services to uplift social impact such as safety and quality of life.

Check out the incredible speaker line-up to see who will be joining Catherine.

Download The Latest Agenda