28 - 30 October, 2019 | Royce Hotel Melbourne, VIC

Edward Mansfield

Head of UX & Design Latitude Financial Services

Conference Day Two: Wednesday, 30 October 2019

Wednesday, October 30th, 2019

1:20 PM Latitude Financial Services: Combining Design Thinking and Agile Ways of Work to Become More Responsive to Customer Demands

Businesses need to be responsive to change and develop agile product delivery capabilities to secure customer loyalty in the rapidly evolving market. Rethinking cultural transformation, team collaboration and co-creation is imperative to this process. In this session, Edward shares key insights gained from Latitude’s movement away from the traditional, siloed and product-centric practices to target specific value creation or problem resolution objectives.

Key Themes:
  • Latitude’s amazing feat of ideating and successfully launching their mobile app in 6 months
  • Developing agile mentalities and capabilities to sustainably iterate and re-launch improved service features
  • Encouraging a culture of rapid experimentation to optimise production lead-times to achieve product delivery and problem resolution outcomes in their most critical moments
  • Building the right operating model and road-mapping capabilities to ensure new ways of working can gain traction and organisation-wide adoption

Confirmed Speaker:

Check out the incredible speaker line-up to see who will be joining Edward.

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