28 - 30 October, 2019 | Royce Hotel Melbourne, VIC

Fasahat Feroze

Strategic Service Design Lead Qantas

Conference Day One: Tuesday, 29 October 2019

Tuesday, October 29th, 2019

3:20 PM Design Thinking to Drive Transformation Agendas In Large Organisations

This discussion will explore Design Thinking within your team to and understand your employees journey and maintain staff productivity.

Content TBC

Conference Day Two: Wednesday, 30 October 2019

Wednesday, October 30th, 2019

3:50 PM PANEL DISCUSSION: The Future of Design - Using Co-Design Principles to Align Business Success to Community Needs

Businesses are increasingly using design to disrupt and monetise. But gone are the days where innovation is simply rewarded without considering the ethical, social and environmental impacts. Join this discussion to see how design is leading innovation in ways that not only drives disruption and monetisation, but can also achieve positive social impact. Leave this session with the inspiration, insights and tools to elevate the outcomes of your Ethical Design strategy by using design thinking to deliver value to your stakeholders and making them feel valued.

Featured Themes:
  • Using participatory design and co-design methodologies to deliver service and product solutions that tackle social and environmental issues
  • Understand the complete customer journey to identify services and products that are truly valuable and beneficial for end users
  • Evidence based approach to create measurable impact and re-model of behaviour
  • Examples of applying service design to encourage more environmentally conscious customer behaviour, such as Qantas’s waste reduction challenge


Check out the incredible speaker line-up to see who will be joining Fasahat.

Download The Latest Agenda