28 - 30 October, 2019 | Royce Hotel Melbourne, VIC

Jemma Vandali

Service Design Chapter Lead Telstra

Conference Day Two: Wednesday, 30 October 2019

Wednesday, October 30th, 2019

2:00 PM Solutions Clinic: Building Talent and Transferrable Design Capabilities to Uplift Team Performance

Securing sustainable growth in today’s customer centric environment requires a robust framework to support transferrable design capabilities. In this session, hear how Jemma is creating significant impact within Telstra by leading its Talent Building initiatives and mentoring pathways. Specifically, she shares key insights on building collaborative models that uplift design capabilities and service outcomes – one team at a time.

Key Themes:
  • How Telstra is driving a 4x increase in demand for design capabilities and upskilling team performance through their unique Talent Building model
  • Co-designing capability maturity models with employees to enhance engagement
  • Building a supportive community and work ecosystem through by embedding processes for knowledge sharing and transferrable design capabilities
  • Enhancing skills across design thinking, lean start-up and agile methods

Check out the incredible speaker line-up to see who will be joining Jemma.

Download The Latest Agenda