28 - 30 October, 2019 | Royce Hotel Melbourne, VIC

Kate Raulings

Head Of Digital Engagement & Innovation City of Port Phillip

Conference Day One: Tuesday, 29 October 2019

Tuesday, October 29th, 2019

1:30 PM Solutions Clinic: Integrating A Cross-Divisional Design-Led Mindset to Drive End-To-End Digital Engagement

Often design is solely left to designers and front-loaded to the initial activities within a service production cycle. But in order to deliver an end-to-end solution, design thinking should not be an isolated activity. In this solutions clinic, Kate discusses key methods to embed a collaborative approach to resolving end-user pain points. Additionally, Kate emphasizes the role of design thinking to drive higher adoption and success of IT solutions and achieving long term productivity outcomes.

Key Themes:
  • Using problem framing and empathy tools to understand and prioritise critical enduser pain points
  • Encouraging employee mindsets and behaviour that drive outcomes-driven collaboration rather than process-driven, siloed teams
  • Creating end-to-end digital enablement to uplift employee adoption and digital enablement
  • Drive successful change management outcomes by aligning digital engagement and innovation to long term strategic goals

Check out the incredible speaker line-up to see who will be joining Kate.

Download The Latest Agenda