Often design is solely left to designers and front-loaded to the initial activities within a service production cycle. But in order to deliver an end-to-end solution, design thinking should not be an isolated activity. In this solutions clinic, Kate discusses key methods to embed a collaborative approach to resolving end-user pain points. Additionally, Kate emphasizes the role of design thinking to drive higher adoption and success of IT solutions and achieving long term productivity outcomes.
Using problem framing and empathy tools to understand and prioritise critical end-user pain points
Encouraging employee mindsets and behaviour that drive outcomes-driven collaboration rather than process-driven, siloed teams
Creating end-to-end digital enablement to uplift employee adoption and digital enablement
Drive successful change management outcomes by aligning digital engagement and innovation to long term strategic goals
Check out the incredible speaker line-up to see who will be joining Kate.