Organisations are increasingly seeking more data-driven, customer-centric approaches to meet expectations for convenient and delightful user interface (UI) and product channel offerings. However enhancing UI entails embedding the right tools and processes to generate deeper insights on customer behaviour. In this session, Lara shares key insights from leading Booktopia’s eCommerce strategy, which significantly improved customer loyalty and conversion rates to ultimately drive revenue.
How Booktopia put customers at the centre of their service development, from ideation to development, to improve engagement and conversion rates of their customers
Using journey mapping tools, such as heat and click mapping, to the put customers at the centre of your product channel strategy
How to generate accurate customer insights to track and continually improve on UI initiatives
Check out the incredible speaker line-up to see who will be joining Lara.