28 - 30 October, 2019 | Royce Hotel Melbourne, VIC

Mike Dyson

Senior Manager of Solution Design nbn Australia

Conference Day One: Tuesday, 29 October 2019

Tuesday, October 29th, 2019

11:30 AM Nbn Australia Case Study: Driving Service Maturity in the Age of Digital Transformation

It’s a common challenge to identify opportunities for sustainable growth that will both empower leaner ways of work and embed a service mentality. This requires understanding real drivers, and more critically, correcting assumptions through agile delivery. In this session, Mike shares how nbn’s combination of design and business architecture is supporting their capabilities and service enablement. Moreover, he shares his insights on enhancing the customer experience through increasing the accuracy of problem framing.

Key Themes:
  • Aligning design and business architecture to accurately define drivers and insights on the organisation’s current service capabilities
  • How nbn is delivering value-added services through automating repetitive tasks and reducing process times and improve employee satisfaction
  • Using customer insights to define the right problem and how this is powering nbn’s delivery of self-service platform

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda