With digital technologies automating many types of work, design thinking offers a way to engage your employees and help them use new technologies to not just survive but thrive in the rapidly evolving employment landscape. This panel explores the importance of designing new ways of working with employees to lay the foundations for successful digital transformation.
Gain cultural buy-in for digital transformation by co-designing new ways of working and related tools, insights and capabilities
Roadmapping experiences and developing employee-centred use cases to identify automation opportunities
How to rapidly ideate and prototype to avoid costly mistakes
Using design thinking to frame complex problems and make critical decisions
Previously, service delivery was product driven and frequently failed to resonate with customers and end-users. Now, organisations need to uplift Human Centred Design capabilities to deliver solutions that accurately service customer needs. In this session, Monica shares how Vodafone is adopting a customer-led approach to product and service delivery.
Problem framing methodologies to define the business problem and translate this into a customer journey
Enabling cultural transformation through equipping the workforce with HCD training and tools to progress from intentions to enablement
Re-envision ways of delivery based on stages of the customer experience and journey
Check out the incredible speaker line-up to see who will be joining Monica.