28 - 30 October, 2019 | Royce Hotel Melbourne, VIC

Sam King

Capability & Innovation Manager AGL Energy

Conference Day Two: Wednesday, 30 October 2019

Wednesday, October 30th, 2019

1:20 PM AGL Energy Case Study: Using Human Centred Design Principles to Support Customer Centric Product Design

Whilst organisations strive to become more innovative and agile, they often suffer from a paradoxical mindset that hinders exploration and experimentation. In this session, Sam shares his experience in leading AGL’s cultural transformation and new ways of work that recognise the value of innovation in ‘controlled failure’ environments. Moreover, Sam emphasises how design thinking capabilities and mindsets are becoming critical to solving critical customer pain points and drive change.

Key Themes
  • Beware of traditional mindsets and ways of work that stagnate innovation and force a counterproductive fear of failure or experimentation!
  • Creating a “controlled failure” environment to seed the right mindset and behaviour for innovation
  • Minimise the risk of investments and design minimum viable products more efficiently by incorporating design thinking methodology with agile and lean start up methods
  • Developing purpose-built hackathon concepts that can be translate to business cases that deliver real customer value

Check out the incredible speaker line-up to see who will be joining Sam.

Download The Latest Agenda