25 - 27 June, 2019
Mercure Sydney Central, Sydney, NSW
Ulla Yip, Practice Lead at Experience Design Practice
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Ulla Yip


Practice Lead
Experience Design Practice

Conference Day Two: Wednesday, 26 June 2019

Wednesday, June 26th, 2019


11:40 AM Developing an Organisational Appetite to Adopt Design Thinking in the IT Space at NBN Australia

Two years ago, design thinking was embraced across the entire organisation at NBN Australia with a view to adopt a user-focused mindset towards IT innovation. They ran effective workshops and training to build capabilities within their IT team which led to a deeper understanding of user needs before building the right solution.

In this session, Ulla will share her insights leading a team of UX designers to influence culture and mindset within the IT space.

  • Optimising collaboration across teams at NBN Australia to improve customer experience
  • Developing key capabilities within the IT teams to drive team satisfaction and organisational growth
  • Adopting design thinking as an organisational mindset as opposed to a tool for product innovation

Check out the incredible speaker line-up to see who will be joining Ulla.

Download The Latest Agenda