Experience Design Practice
Conference Day Two: Wednesday, 26 June 2019
Wednesday, June 26th, 2019
11:40 AM Developing an Organisational Appetite to Adopt Design Thinking in the IT Space at NBN Australia
Two years ago, design thinking was embraced across the entire organisation at NBN Australia with a view to adopt a user-focused mindset towards IT innovation. They ran effective workshops and training to build capabilities within their IT team which led to a deeper understanding of user needs before building the right solution.
In this session, Ulla will share her insights leading a team of UX designers to influence culture and mindset within the IT space.
- Optimising collaboration across teams at NBN Australia to improve customer experience
- Developing key capabilities within the IT teams to drive team satisfaction and organisational growth
- Adopting design thinking as an organisational mindset as opposed to a tool for product innovation