01 - 02 April, 2020 | Sydney, Australia

Driving Innovation, Customer Centricity and Sustainable Growth Through Design Thinking

As the #1 Global event for Design Thinkers, be part of Design Thinking Australia 2020 for 3 jam-packed days filled with workshops, case studies and interaction discussion groups.

Many organisations are working through a customer-centric approach, and it has now become clear that design thinkers are the ones helping to lead this change. That said we are far from a universal consensus on the core principles of design thinking, the best practice for implementation as well as ways to gain leadership buy-in.
So the question remains, how do organisations create deeper customer interactions to drive innovation and become truly customer centric?

This year, discuss the leading challenges with Heads of Design Product Owners, CX Experts and Innovation Leaders, as you learn trends and opportunities pinpointed by those across a spectrum of industries.

Meet Your Design Leaders

2020 Speakers coming soon!
Kevin Schumacher

Kevin Schumacher

UX Magician

Walt Disney (USA)

Sabina Alteras-Honig

Sabina Alteras-Honig

Senior UX Researcher

Amazon (USA)

Clara Teoh

Clara Teoh

Service Design Lead on Voc.UK

Government Digital Service (UK)

Maureen Thurston

Maureen Thurston

Chief Experience Officer


Robert Homberger

Robert Homberger

Strategic Design Director


Belinda Dimovski

Belinda Dimovski

Chief Executive Officer

Australian Red Cross

Scott Bishop

Scott Bishop

Chief Innovation Officer

Z Energy NZ

Sam Adeloju

Sam Adeloju

Head of DOT Human Centred Design

Commonwealth Bank Australia

Why You’ll Love Design Thinking 2020 

globe image

Organisational Transformation 
Getting Design Thinking to be the central heart of your organisation! Tackle the big questions you need to address with business leaders to prove that design thinking is the future.

globe image

Customer Empathy 
This is the heart of Design Thinking. We tackle all aspects of customer empathy from research, VOC, empathy immersion to gathering the right feedback to shape your projects

iphone image

Scaling the Process
You have the knowledge and leadership buy-in – now what? Learn how you can scale your business and design thinking strategies so you too can become true innovators

Featuring Key Case Studies

Going Back to the Drawing Board Again and Again: Creating a Magical Experience at Walt Disney by Applying the Right Patterns to Solve Difficult Problems

Scaling the process: Measuring user-centred design capability through effective project delivery and leadership

Focusing on Moments that Matter: How Z Energy launched two world-firsts, Fastlane and Sharetank, To Create Real Experiences for Everyone

Mapping out your Citizens’ Life Journey: Defining Every Touchpoint to Determine the Ultimate Solution in Delivery Design

Balancing the User Needs with the Business: Creating a Strategic Roadmap to Encourage Cross Collaboration at Domain

Design Thinking Playbook

We're delighted to host a selection of 34 pages from the Design Thinking Playbook, authored by Michael Lewrick, Patrick Link, and Larry Leifer

Advisory Board eBook

We spoke with Facebook, USAA, NAB, & Tabcorp to see how they worked to secure buy-in, and have successfully integrated Design Thinking to streamline and optimise product creation.

Presentation Packet

A selection of presentations from the recent Sydney event! Hear insights from Uber, nbn, and Latitude Financial Services