September 25-28, 2017
Crowne Plaza Chicago West Loop | 733 West Madison Street, Chicago, IL 60661
Rhonda Basler, Director, Customer Engagement at Hallmark

Rhonda Basler

Director, Customer Engagement

Check out the incredible speaker line-up to see who will be joining Rhonda.

Download The Latest Agenda

Main Conference Day 1

Tuesday, September 26th, 2017

9:30 AM A Personalized Customer Engagement Strategy: How Hallmark Creates Meaningful Moments for Employees and Customers

Nothing can replace the personal touch in customer relationships. A recent collaboration between Hallmark and KCP&L proved the impact personalized customer engagement has on customers and employees. Increased satisfaction, stronger brand perception and higher employee engagement were the results. Learn more about how a Hallmark personalized engagement strategy is easy to adopt, align and implement for any business where building and strengthening relationships is key to increasing shareholder value and overall success.