As the VP of AI Rick is fortunate to work with the incredibly talented research team at CallMiner. Focusing on some of the most advanced technology and deep learning approaches to solve the complex problems in human communication. Prior to leading AI Research Rick has enjoyed a career focused on all aspects of Contact Centers, from analytics to leading large operations he has worked in all facets of the industry.
AI is shaping the future of the Contact Center. Join CallMiner’s Rick Britt, Vice President of Artificial Intelligence and Kirsten Stallings, Data Scientist as they overview how Interaction Analytics Research is pushing the boundaries to improve the quality of human to human interactions. Explore how leveraging the power of machine learning moves the contact center beyond scripted conversations to advanced AI solutions like anomaly detection, recommendation systems, and predictive models.