Shobhit Varshney

Partner & North America AI Practice Lead - IBM Services IBM

Mr. Varshney is a Partner in IBM Services, and leads the Artificial Intelligence (AI) practice in Americas cross-industry. He is a trusted advisor to c-suites and a recognized global leader in delivering quantified business value by leveraging the transformative power of AI. He has 14 yrs proven track record of partnering with fortune 100 global brands on their Cognitive Enterprise journey. He engages with clients across a wide range of AI applications such as (1) Conversational AI for Cognitive Care (2) Insights from unstructured documents (2) AI Vision (4) Custom Deep Learning/ Machine Learning applications. He also holds multiple AI patents. More info at:

Day 4: Friday, December 4th

Friday, December 4th, 2020

2:30 PM Delivering Exceptional Experience with AI in a Heterogeneous Contact Center Environment

View The Session Here

Raise your hand if you have multiple overlapping (often competing) technology solutions in your call center. It takes a lot to orchestrate intelligence across heterogeneous solutions on a hybrid cloud to deliver an exceptional experience to customers and agents. Enterprises are routinely challenged with multiple chatbots, siloed data, data hidden unstructured documents, data not enabled via clean APIs etc. Hear from IBM AI Services how they are helping clients deliver 'one-AI' to tap into intelligence wherever it resides, across the contact center and the broader enterprise, to deliver higher CSAT and AI resolution rates.