Over the past year and a half, the blue mountains city council has been on a journey to build resilience within the team and transform contact centre customer experience.
Understanding how the Blue Mountains Council build their staff to evolve and avoid being static
- Using innovative ways to build a team environment, such as team names and regular meetings and hangouts for those who cannot attend
- Sharing the experience of enhancing a cultural shift and buy in from the organisation as a whole
- Exploring structural projects such as the physical space to encourage motivation
Senior Customer Service Advisor
Blue Mountains City Council