The average contact center handles millions of interactions per year generating an equally massive amount of unstructured data. Imagine having the ability to harness all the customer insights and feedback from these interactions (e.g. competitor intelligence, service experience gaps, efficiency and cost-optimization opportunities, etc.).
In this session with Brian Cantor, Principal Analyst at CCW, and João Carmo, Principal Product Manager at Talkdesk, you will learn how to:
The game changing applications of Speech Analytics and Real-Time Contact Center Automation are “must have tools” for contact centers who recognize that optimal business outcomes and ideal customer experiences are the results of improving the performance of your agent community.
Join progressive call center workforce automation software leaders Larry Swift and Haresh Gangwani of Intradiem and their Speech Analytics partner Brian LaRoche of CallMiner as they share how this powerful partnership and their industry leading technologies can transform and reinvent your contact center performance.