New Standards For Customer Contact Performance
May 19 - 22, 2020 | 12-3 PM ET
Speakers
Stacy Sherman
Director, Customer Experience and Employee Engagement
Schindler Elevator Corporation (Formerly At Verizon)
Annette Franz
Founder and CEO
CX Journey
Gordon Schleffer
VP, Customer Care
Magellan Health
Julio Badin
SVP, Customer Experience
Dallas Fort Worth International Airport
Eric Vermillion
President
Helpshift
Dave Hoekstra
WFM Evangelist
Calabrio
Brett Brosseau
VP of Gaming Solutions
Noble Systems
Jamie Payne
Sr. Director - Counseling
Money Management International
Pedro Reyes
Sr. Director of Customer Service Operations
Blackhawk Network
Murph Krajewski
VP of Marketing
Sharpen
Cameron Weeks
Co-Founder & CEO
Edify Labs, Inc.
Ari Hoffman
Director of Customer Advocacy
Coveo
Steve Bell
Senior Director, Product Marketing
Talkdesk
Fabian Eppler
Director of Contact Center & KM Innovations
Unymira
Colin Crowley
VP, Customer Experience
Freshly
William Locke
Vice President & Site Leader - Head of Virtual & BPO Sites, Retail Banking Contact Center
Bank of the West
Jake Sloan
Global Industry Leader - Insurance
Appian Corporation
Mike Parish
Director CX Design
Brinks Home Security
Lawrence Morrisroe
Director Product Marketing
Quiq
Jamasen Rodriguez
Director, Product Marketing
Directly
Ryan Floersch
Head of Product Marketing
Gladly
Greg DeVore
CEO
ScreenSteps
Jim Lynch
Senior Director, Product Marketing
LiveVox
Travis Desjardins
WFM Manager
Shopify
Pete Lee
Vice President, Global Alliances and Sales
Observe.AI
Vince Trotter
Vice President, Quality Assurance
National Debt Relief
Vikas Bhambri
SVP Sales and Customer Experience
Kustomer
Sarah Wesen
Executive Director, Call Center
Frontline
Justin Sears
Vice President of Product Marketing
Lucidworks
Richard Kenny
Senior Product Marketing Manager - Contact Center
Poly
Laurence Levin
Sr. Director Customer Relationship Services and Sales
Sleep Number Corporation
Andy Meissbach
Customer Success
Cresta
Jason Mercer-Pottinger
Director of Global Contact Centers
Baxter Healthcare
Matt Dale
VP of Customer Support
Illuminate Education
Chris Savio
Manager of Product Marketing
Bold360 by LogMeIn
Kim Barna
Director of Sales and Service
Verizon
Bernard Slowey
Worldwide Support Leader, Digital Customer Support
Microsoft
Mark Collier
Chief Technology Officer (CTO)
SecureLogix Corporation
Jonathan Kershaw
Director of Product Management
NewVoiceMedia (Vonage)
Meredith Molloy
Meredith Molloy Senior Technical Support Manager
Toast
Mike McCarron
VP of Customers
Gladly
Lindsey Plocek
Head of Marketing
Observe.AI
Jessica Walker
Founder & CEO
Care Sherpa
Topics Include
Using AI to Build Empathy and Coach Remote Teams
Driving Performance in a Work From Home Environment
Increasing Self Service Capabilities
Keeping Your Remote Workforce Engaged
About our online events
Our Online Events are a series of sessions that run from 12-3 PM ET across three days.
- Sessions led by industry leaders and influencers
- Case study examples that will help get you ahead of the curve
- New technologies and best practices
- Answers to your key questions
On-demand available
All events are recorded for viewing access after the conclusion of the event. Just register below and we'll send them to you!
Why Attend
At CCW Online: New Standards For Customer Contact Performance, we will reveal how to build a performance management strategy that aligns with what customers, agents and businesses really need in today's era. You'll know how to set the right metrics, develop the right coaching, select the right technology and build the right customer journeys.
Who attends our Online Events?
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QUESTIONS?
Contact us: 1-800-882-8684
Email: enquiry@iqpc.com
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