Featured Speakers

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Annette Franz

Coach | Author | CXPA Board Chair

Session: CX Communication During Crisis 

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Jamie Payne

Sr. Director - Counseling|Money Management International 

Session: Keeping Your Remote Workforce Engaged

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Gordon Schleffer

VP, Customer Care |

Magellan Health


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Julio Badin

SVP of Customer Experience | Dallas Fort Worth International Airport 

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Brett Brosseau

VP of Noble Gaming Solution | Noble Systems

Session: Keeping Your Remote Workforce Engaged

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Stacy Sherman

Head of CX, Employee Engagement & Culture Transformation | Schindler Elevator Corp

Former CX and Product Development Leader | Verizon

About our online events

Our Online Events are a series of sessions that run from 12-3 PM ET across three days. 

  • Sessions led by industry leaders and influencers
  • Case study examples that will help get you ahead of the curve 
  • New technologies and best practices
  • Answers to your key questions

On-demand available

All events are recorded for viewing access after the conclusion of the event. Just register below and we'll send them to you!



Why Attend


At CCW Online: New Standards For Customer Contact Performance, we will reveal how to build a performance management strategy that aligns with what customers, agents and businesses really need in today's era. You'll know how to set the right metrics, develop the right coaching, select the right technology and build the right customer journeys.

Who attends our Online Events?

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Online Event: CX Trends, Challenges and Innovations

Market Study: The State of Contact Center Technology

Online Event: The Future of the Contact Center: A Forecast

Event Sponsors

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