Topics Include

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Using AI to Build Empathy and Coach Remote Teams

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Driving Performance in a Work From Home Environment

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Increasing Self Service Capabilities

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Keeping Your Remote Workforce Engaged

About our online events

Our Online Events are a series of sessions that run from 12-3 PM ET across three days. 

  • Sessions led by industry leaders and influencers
  • Case study examples that will help get you ahead of the curve 
  • New technologies and best practices
  • Answers to your key questions

On-demand available

All events are recorded for viewing access after the conclusion of the event. Just register below and we'll send them to you!

Why Attend

At CCW Online: New Standards For Customer Contact Performance, we will reveal how to build a performance management strategy that aligns with what customers, agents and businesses really need in today's era. You'll know how to set the right metrics, develop the right coaching, select the right technology and build the right customer journeys.

Who attends our Online Events?

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Special Report: Knowledge Management

Special Report: Customer Contact Vision for 2025

Special Report: Contact Center Security and Fraud Prevention