Stacy Sherman is a CX Leader, Strategist & Practitioner. Fearlessly dedicated to HUMANIZING BUSINESS & differentiating brands beyond price. She doesn’t just talk about it. She's doing it every day by challenging the status quo, building a customer-centric culture, maximizing employee engagement, and customer satisfaction.
When Stacy's not at work, she's blogging, writing for Forbes, and other publications. She's also speaking, podcasting, and coaching people about DoingCXRight®.
Follow / Connect with Stacy:
Read Stacy's blog: www.DoingCXRight.com
In this session, Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator Corporation, will be covering:
-How to engage your employees when we need to most
-How to deliver personalized customer experience through a better employee experience
-How to create a positive office culture after a crisis
-How customer-centric brands deliver optimal customer service in harsh economic times