Stacy Sherman

Director, Customer Experience and Employee Engagement Schindler Elevator Corporation (Formerly At Verizon)

Stacy Sherman is a CX Leader, Strategist & Practitioner. Fearlessly dedicated to HUMANIZING BUSINESS & differentiating brands beyond price. She doesn’t just talk about it. She's doing it every day by challenging the status quo, building a customer-centric culture, maximizing employee engagement, and customer satisfaction.

When Stacy's not at work, she's blogging, writing for Forbes, and other publications. She's also speaking, podcasting, and coaching people about DoingCXRight®‬.


Follow / Connect with Stacy:

Email: Stacy@DoingCXRight.com

Linkedin: https://www.linkedin.com/in/stacysherman/

Twitter: @stacysherman

Instagram: @DoingCXRight

Read Stacy's blog: www.DoingCXRight.com

Day 4

Friday, May 22nd, 2020

12:00 PM Humanizing CX during and after a pandemic

In this session, Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator Corporation, will be covering:


-How to engage your employees when we need to most

-How to deliver personalized customer experience through a better employee experience

-How to create a positive office culture after a crisis

-How customer-centric brands deliver optimal customer service in harsh economic times