CCW Digital Special Report - Chatbot

CCW Digital Special Report - Chatbot

What is all this talk about Chatbots?
Here is something to think about:

  • Midsize businesses (250-1000 employees) are saying they’re buying technology
  • 60% say they increased their CX tech budgets this year (this figure is 51% across all businesses)

Included in that figure:

  • 53% see Live Chat as a priority and are planning to initiate investment opportunities
  • and 20% plan to increase their current investments.

Additionally, they’re beginning to embrace bots. 40% plan to make bots an investment priority in the next 2 years and 13% call them an “urgent” priority right now.

In this report, we're exploring more than just the technological advancements that are once again redefining how we monitor and measure customer experience. We explore what companies are most looking forward to and what technologies they have already committed as priorities.

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