Pam Prissel is a Director of Patient Experience for Mayo Clinic Health System Community Practice and helps lead service strategy and transform and shape the patient experience. Pam has been instrumental in leading numerous improvement projects, most recently leading an Enterprise team in the development and implementation of the Mayo Clinic Patient Experience Consultation and Coaching model, aligning practices of Patient Experience leaders and coordinators across the Enterprise and currently leading an experience design community practice project looking at how Mayo Clinic Community Practice transitions patients from hospital to home. Pam serves as a faculty member for the Mayo Clinic Communication in HealthCare communication course offered to providers, and as a provider coach.
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