Agenda
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March 25-27, 2018
Hotel Colonnade, Coral Gables
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Meet the Speakers

Speakers

Dawn Williams
Dawn Williams
Head of Experience Strategy
Planned Parenthood Federation of America
Jason Dupuis
Jason Dupuis
Patient Experience Officer & Director of Employee Learning & Development
PM Pediatrics
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Lee Tomlinson
Lee Tomlinson

The C.A.R.E Effect Movement
Brian LaRoche
Brian LaRoche
Director, Outbound Marketing
CallMiner
Cassandra Crowe
Cassandra Crowe
Vice President, Patient Experience
University of Maryland Upper Chesapeake Health
Sara Laskey
Sara Laskey
Vice President and Chief Experience Officer
MetroHealth System
Neil Gomes
Neil Gomes
Chief Digital Officer and Senior Vice President for Technology Innovation and Consumer Experience
Thomas Jefferson University and Jefferson Health
Pam Prissel
Pam Prissel
Patient Experience Director
Mayo Clinic Health System
Sandy Rader
Sandy Rader
Chief Nursing Officer, VP of Patient Care Services
UPMC
Jennifer Morrison
Jennifer Morrison
Senior Executive Director, Patient Experience and Digital Operations
Sanford Health
Jon Pearce
Jon Pearce
CEO
Zipnosis
Alan Dubovsky
Alan Dubovsky
Chief Patient Experience Officer
Cedars-Sinai Medical Center
Ashley Nelson
Ashley Nelson
Director, Patient Experience
Sanford Health
Jennifer Packard
Jennifer Packard
Patient Experience Senior Advisor, Patient Communication Education & Training
Mayo Clinic
Max Israel
Max Israel
Founder & CEO
Customerville
Sterling Lanier
Sterling Lanier
CEO
Tonic Health
Keith Kasten
Keith Kasten
Senior Vice President
SYKES
Jamie Gunsior
Jamie Gunsior
Principal
PwC
Tim Pantello
Tim Pantello
Managing Director
PwC
Jon Souder
Jon Souder
Director
PwC
Jon Souder
Jon Souder
Director
PwC
Tania Mercer
Tania Mercer
Senior Sales Executive
Chatmeter
Sara Lehman Laskey
Sara Lehman Laskey
VP and Chief Experience Officer
The MetroHealth System
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