March 25-27, 2018
Hotel Colonnade, Coral Gables
Alan Dubovsky, Chief Patient Experience Officer at Cedars-Sinai Medical Center

Alan Dubovsky

Chief Patient Experience Officer
Cedars-Sinai Medical Center

Check out the incredible speaker line-up to see who will be joining Alan.

Download The Latest Agenda

Exchange Day 3

Tuesday, March 27th, 2018

9:00 AM KEYNOTE ADDRESS: Measuring PX - Metrics Beyond HCAHPS Scores to Quantify Patient Experience

Of course your HCAHPS scores are critical in maintaining accreditation and funding. However, there are many other ways to measure patient experience, many of which are more valuable and actionable for real PX improvement. Alan Dubovsky shares his best-in-class PX quantification tactics to include:
·· Real-time surveys and micro surveys
·· Retained patient value and loyalty
·· Social listening