March 25-27, 2018
Hotel Colonnade, Coral Gables
Brian LaRoche, Director, Outbound Marketing  at CallMiner

Brian LaRoche

Director, Outbound Marketing

Check out the incredible speaker line-up to see who will be joining Brian.

Download The Latest Agenda

Exchange Day 2

Monday, March 26th, 2018

10:15 AM FIRESIDE CHAT: Delivering Effortless Patient Experience

With increased competition in the healthcare space and the expanded use of Patient Engagement Centers (Contact Centers) to support a myriad critical functions, the risk of losing customers is now higher than ever. This fireside chat will focus on best practices for creating an effortless experience for your patients, including understating their real expectations and preferences, and applying cutting edge analytics to tap into the real voice of the patient in the contact center including supporting ideal RCM.