Exchange Day 2
Monday, March 26th, 2018
8:15 AM KEYNOTE ADDRESS: "Patient Lee" Tomlinson - Cancer Survivor Sparking the C.A.R.E. Effect Movement
After a lifetime of extraordinary experiences as a highly successful entrepreneur and life-long customer service consultant, Lee Tomlinson recently battled Stage 3+ throat cancer. His excruciating fight, and encounters with compassion-less care, drove him into a severe depression and serious thoughts of suicide.
Fortunately, a deeply kind, caring and compassionate physician renewed Lee’s will to live and inspired him to create “The C.A.R.E. Effect Movement." Through passionate storytelling, evidenced-based research and practical tools, Lee helps healthcare organizations create the culture and practices necessary to provide exceptional patient care, improve patient satisfaction, enhance employee engagement and increase profitability.