March 25-27, 2018
Hotel Colonnade, Coral Gables
Pam Prissel, Patient Experience Director at Mayo Clinic Health System

Pam Prissel


Patient Experience Director
Mayo Clinic Health System

Check out the incredible speaker line-up to see who will be joining Pam.

Download The Latest Agenda

Exchange Day 1

Sunday, March 25th, 2018


12:45 PM OPENING ADDRESS: Creating and Maintaining a Patient Experience Movement

Operational leaders are easy to get committed to PX. Oftentimes, the real challenge is getting this commitment to permeate organizational culture, especially in large, matrix work environments that bridge many systems and services lines. In this opening address, Pam Prissel speaks to her experience leading the patient experience at the Mayo Clinic, including:
  • Building and overseeing a PX infrastructure
  • Developing and implementing a PX program
  • Enhancing a relationship-centered culture
  • Being a catalyst for change management