March 25-27, 2018
Hotel Colonnade, Coral Gables
Sara Lehman Laskey, VP and Chief Experience Officer at The MetroHealth System

Sara Lehman Laskey


VP and Chief Experience Officer
The MetroHealth System

Check out the incredible speaker line-up to see who will be joining Sara.

Download The Latest Agenda

Exchange Day 2

Monday, March 26th, 2018


6:00 PM CASE STUDY: How MetroHealth System Transforms Real-Time Patient Feedback into a Better Experience through User-Centered Design

Sara Lehman Laskey revolutionized MetroHealth System’s feedback collection methods with short-form surveys, allowing actionable customer data to be available for tactical implementation immediately. Beyond data collection, her PX team uses user-centered design principles to ensure changes made based on that data are high impact. In this case study, Sara highlights best practices in user-centered design and shares some of the biggest user-centered “wins” at MetroHealth.