Every patient’s journey through the healthcare system includes gaps: gaps between clinical visits, gaps in medical record information, gaps in education and understanding. These gaps can be especially hard on patients with a chronic illness, because there are numerous barriers to overcome, and so many areas where lack of knowledge can create anxiety. Guideway, with the help of America’s fourth largest academic medical center, has created a solution to help patients overcome non-clinical barriers to care (and to overall health).
Guideway Care’s transformational approach and proven workflows enable a highly proactive team of care guides to help patients through and around barriers in complex care delivery systems, driving clinical efficiency and provider satisfaction. Guideway’s solution builds on independently-validated, 2017 ACCC Innovator Award-winning work done at the University of Alabama-Birmingham that achieves the healthcare Triple Aim. Guideway’s proven ROI includes dramatic decreases in unnecessary utilization while simultaneously increasing patient satisfaction.
Specialized Care Guides, supported by an advanced technology platform, deliver personalized attention in a confidential, respectful and compassionate manner patients so often need, but cannot or do not receive. Patients experience higher quality of life, better care, and valuable communication empowering them for taking an active role in their treatment. Health systems add seamless, more comprehensive patient interaction filling gaps in communication, understanding, scheduling, education and knowledge exchange than would otherwise typically happen for patients and providers.