SERVICE DESIGN 2020

FROM VISION TO TRANSFORMATION: How Service Design Disrupts Business

October 13 - 15, 2020 | Chicago

Deb Zell

Director Experience Strategy Dell

Why Deb? 

Deb had her start as a product manager at fin tech startup in Boulder in 2007.  After a disastrous product launch that she describes as both the best and worst thing to happen to her, she found her way to human-centered design.  Deb has worked for a variety of agencies and startups, co-led the CX practice in Deloitte Digital and joined Dell Technologies as director of experience to improve the post-merger experience and design the future state experience.  

October 16: Main Conference Day

Wednesday, October 16th, 2019

11:00 AM Be Your Own CXO: Manage Up to Drive Your Service Design Agenda

Without buy-in, you cannot influence real change. Period. As a practitioner, manager, director, and executive, you must take ownership of your role to drive Service Design initiatives forward. What is the best way to take control and manage your leadership? 

Check out the incredible speaker line-up to see who will be joining Deb.

Download The Latest Agenda