SERVICE DESIGN 2020

FROM VISION TO TRANSFORMATION: How Service Design Disrupts Business

October 13 - 15, 2020 | Chicago

Jessica Gatto

Director, Consumer Experience Humana

Why Jessica? 

Design leader focused on delivering engaging experiences that positively impact health. Expert in user-centered designand innovation. Advocate for whole person health - addressing social determinants, embracing the power of emotions,and helping people appreciate their impact. 

October 16: Main Conference Day

Wednesday, October 16th, 2019

2:00 PM HOLISTIC APPROACH

The entire ecosystem in which the service exists should be considered, inclusive of backstage, frontstage and peripheral factors

Check out the incredible speaker line-up to see who will be joining Jessica.

Download The Latest Agenda