SERVICE DESIGN 2020

FROM VISION TO TRANSFORMATION: How Service Design Disrupts Business

October 13 - 15, 2020 | Chicago

John Yesko

Head of User Experience & Design Walgreens

Why John? 

Veteran experience design, creative, and digital business leader; now Senior Director of User Experience and Service Design at Walgreens. Responsible for the digital experience on Walgreens websites, consumer mobile apps, and in-store retail interfaces - as well as team member-facing digital. Also leads the omni-channel Service Design practice, with the mission of improving customer and employee experience across our ~9500 stores. 

October 16: Main Conference Day

Wednesday, October 16th, 2019

2:45 PM DRIVE SUCCESS THROUGH TRIAL AND ERROR

Best intentions are at the root of all innovations, but without trial & error, there is no possibility of predicting customer behavior and acceptance. How can we balance prototyping and testing, with successfully scaled launches of new services? 

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda