SERVICE DESIGN 2020

FROM VISION TO TRANSFORMATION: How Service Design Disrupts Business

October 13 - 15, 2020 | Chicago

Oliver Sykes

Senior Lead, Global Talent Strategy Boeing

Why Oliver?

Oliver contributes design and product development expertise to improve the experience of people in the talent lifecycle at Boeing. He consistently relies on design as an enabler to look beyond convention and find significant opportunities to affect company culture.

Other work at Boeing includes systems engineering and development of machine learning capabilities to improve manufacturing and design. He has experienced the factory floor, the development cycle, and strategic business initiatives across the enterprise.

Prior to Boeing, Oliver spent time as a business and brand strategy consultant developing disruptive business models and solutions to product challenges. He also spent several years as a visual communication professor and university administrator at BYU-Idaho. There he worked alongside experts in manufacturing and innovation to disrupt the higher education model.

Oliver has trained in Systems Engineering with Massachusetts Institute of Technology, holds a Master of Science degree in Creative Brand Management from the VCU Brandcenter in Richmond, Virginia, and a Bachelor degree in Graphic Design with a minor in Organizational Communication from Brigham Young University – Idaho.   

October 16: Main Conference Day

Wednesday, October 16th, 2019

11:35 AM People+Function+Design: Encouraging a Design Culture Across the Enterprise

For many organizations there is a limited supply of design capability primarily focused on products and marketing. Is that where design stops, or can other people successfully participate and engage? How do you leverage the power of design across the enterprise when there are no ‘Designers’ available?

October 17: Main Conference Day + Site Tours

Thursday, October 17th, 2019

10:15 AM Interactive Discussion Groups: TOP TRENDS IN SERVICE DESIGN IMPLEMENTATION

Select three of the following sessions you are most interested in.
 
You will receive a schedule with all three sessions to attend during the hour and a half break-out, discussing in round table format, and taking away tools & resources to assist in your Service Design Implementation. Through rotating round tables of 10 peers each, you will be able to venture throughout the venue to gather resources, toolkits, and a bit of Service Design therapy from fellow designers and facilitators around your top challenges            

 Employee Empowerment
 
            Service Blue Printing & Other Tools
 
            Co Creation & Collaboration
 
            Infrastructure & Organizational Design
 
            Digital Service Transformation
 
            Customer Research & Insights

Check out the incredible speaker line-up to see who will be joining Oliver.

Download The Latest Agenda