SERVICE DESIGN 2020

FROM VISION TO TRANSFORMATION: How Service Design Disrupts Business

October 13 - 15, 2020 | Chicago

Yauri Delancour

Design Lead & Experience Design Practice Founding Team Member Fannie Mae

October 16: Main Conference Day

Wednesday, October 16th, 2019

4:45 PM SECRET INGREDIENT: C-SUITE BUY IN

There are clear indications of organizations that are design-led vs. new to design as measured by many indexes. In cases such as PepsiCo, Honeywell, Apple and Amazon, the relentless commitment from the C-Suite to user-centric design drives transformation. How did this come about? Why did the C-Suite jump onboard? And, perhaps most importantly, how can you secure real commitment over lip service in your own organization?

Check out the incredible speaker line-up to see who will be joining Yauri.

Download The Latest Agenda