Service Desk’s are the central internal communication network connecting all avenues of an organisation. Amazingly, each one is unique in its size, structure, capabilities, and vision. However, every service desk no matter how large or small is in the process of adapting to their organisations move forward towards modern, flexible ways of working and digitalisation. As a result, they are being forced to transform into a more agile and transparent form of support.

To motivate this transformation the Service Desk Transformation Summit 2019 will host industry leaders and experts presenting case study presentations, workshops, panel discussions and intimate round-table discussions around the key challenges faced and the best practices to consider.

Key themes throughout the event will include:

  • Implementing automation and innovative technology to create accuracy and efficiency to service desks
  • Exploring service desk models and structures that achieve greater flexibility and driven outcomes
  • Driving expectations and a customer focused culture across service desk operations and transformations

Our Speaker Team

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Benefits Of Attending

Learn from experienced service desk
leaders and adapt their evidence-based approaches into achieving your own successful transformations

Countless networking opportunities including speed networking, discussion tables, networking breaks, lunches, and drinks

Opportunities to expand learning and development outcomes with intimate pre-conference workshops hosted by industry leaders

Key Themes We'll Cover

How to adapt to; and implement, new technology to improve the efficeny and transparency of your service desk

How to determine the most appropriate service desk model for the most successful outcomes

How to create a positive culture around service desk transformation that focuses on customer centric results?

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