Service Desk’s are the central internal communication network connecting all avenues of an organisation. Amazingly, each one is unique in its size, structure, capabilities, and vision. However, every service desk no matter how large or small is in the process of adapting to their organisations move forward towards modern, flexible ways of working and digitalisation. As a result, they are being forced to transform into a more agile and transparent form of support.
To motivate this transformation the Service Desk Transformation Summit 2019 will host industry leaders and experts presenting case study presentations, workshops, panel discussions and intimate round-table discussions around the key challenges faced and the best practices to consider.
Key themes throughout the event will include:
- Implementing automation and innovative technology to create accuracy and efficiency to service desks
- Exploring service desk models and structures that achieve greater flexibility and driven outcomes
- Driving expectations and a customer focused culture across service desk operations and transformations
Our Speaker Team
Former Service Integration
Qantas Group
Global Contact Center Management Trainer
Mastercard
Head of Enterprise Service Operations & Experience
Australia Post
Service Delivery Lead
Charter Hall
Head of IT
Service NSW
Technology Support Team Lead
MLC Life Insurance
National ICT Manager
The Pharmacy Guild of Australia
Trainer, Consultant & Membership Manager
HDAA – Help Desk Association Australia
Head of Service Desks
Fujitsu
Benefits Of Attending
Learn from experienced service desk
leaders and adapt their evidence-based approaches into achieving your own successful transformations
Countless networking opportunities including speed networking, discussion tables, networking breaks, lunches, and drinks
Opportunities to expand learning and development outcomes with intimate pre-conference workshops hosted by industry leaders
Key Themes We'll Cover
How to adapt to; and implement, new technology to improve the efficeny and transparency of your service desk
How to determine the most appropriate service desk model for the most successful outcomes
How to create a positive culture around service desk transformation that focuses on customer centric results?
