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Service Desk Transformation 2019 Blog

02/15/2019

5 Tips for Shift-Left Success on the IT Service Desk

If you keep hearing about the concept of “shift-left” within IT service management (ITSM), and for the IT service desk in particular, then this blog is for you. It breaks down what it is and how best to successfully shift your IT service desk to the left.

01/31/2019

Nine Trends that will Transform the Service Desk

Exploring the Biggest Trends that will Transform the Service Desk in 2019 and Beyond

01/24/2019

The state of the service desk in 2018: What do you need to know?

Study reveals how automation and proactive approaches will become more important as companies go through digital transformation.

01/03/2019

How ready is enterprise IT for digital transformation in 2019?

There are four primary considerations to execute digital transformation and business innovation. Read the full article to explore in more detail.