If you keep hearing about the concept of “shift-left” within IT service management (ITSM), and for the IT service desk in particular, then this blog is for you. It breaks down what it is and how best to successfully shift your IT service desk to the left.
Exploring the Biggest Trends that will Transform the Service Desk in 2019 and Beyond
Study reveals how automation and proactive approaches will become more important as companies go through digital transformation.
There are four primary considerations to execute digital transformation and business innovation. Read the full article to explore in more detail.