30 April - 01 May, 2019 | Bayview Eden, Melbourne, VIC

Service Desk Transformation 2019 Blog

5 Tips for Shift-Left Success on the IT Service Desk


If you keep hearing about the concept of “shift-left” within IT service management (ITSM), and for the IT service desk in particular, then this blog is for you. It breaks down what it is and how best to successfully shift your IT service desk to the left.

Nine Trends that will Transform the Service Desk


Exploring the Biggest Trends that will Transform the Service Desk in 2019 and Beyond

The state of the service desk in 2018: What do you need to know?


Study reveals how automation and proactive approaches will become more important as companies go through digital transformation.

How ready is enterprise IT for digital transformation in 2019?


There are four primary considerations to execute digital transformation and business innovation. Read the full article to explore in more detail.