Ahead of the Service Desk Transformation Summit 2019 we take a look at the impact digital disruption is having on traditional service
desk operations, and explore how modern user expectations are
forcing the evolution of the Service Desk.
Insights from Qantas, Mastercard and Charter Hall: How Three Businesses are Evolving their Service Desk Processes for Operational & Customer Excellence
While service desks are often viewed as a cost centre - or necessary evil even – for those businesses that effectively harness the data collection and analytical powers of a modern service desk, it does indeed offer a number of potential benefits.
Ahead of the Service Desk Transformation Summit 2019 we take a look at three businesses, Mastercard, Qantas and Charter Hall, that have realised the benefits of service desk transformation to their broader operations, and explore how they’re creating the next generations service desk.
Read on below to explore the seven biggest trends shaping the next generation service desk, and explore how these will shape your future operations.