Service Desk Transformation 2019 - event guide

Receive a 10% discount! Quote HDAA_SERVICEDESK2019 upon registration to receive a 10% discount, plus the prevailing early bird offer. 

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Service Desk Transformation 2019 will host industry experts from Qantas, Mastercard, eBay, Service NSW and more who will help you deliver productivity and customer focused service delivery through innovative technologies and workforce optimisation strategies

Key themes throughout the event will include:

  • Implementing automation and innovative technology to create accuracy and efficiency to service desks
  • Exploring service desk models and structures that achieve greater flexibility and driven outcomes
  • Driving expectations and a customer focused culture across service desk operations and transformations

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