30 April - 01 May, 2019 | Bayview Eden, Melbourne, VIC

Meet the Speakers

Speakers


Matt Simpson
Matt Simpson
Former Service Integration
Qantas Group
Renzo Urzua
Renzo Urzua
Global Contact Center Management Trainer
Mastercard
Andrew Dimech
Andrew Dimech
ICT Director/Digital Director
NSW Ambulance
Helen Howard
Helen Howard
Senior GM Customer Service Operations
Fujitsu Australia Limited
Glenn Jones
Glenn Jones
Head of Enterprise Service Operations & Experience
Australia Post
Madeleine Ashworth
Madeleine Ashworth
Service Delivery Lead
Charter Hall
Allwyn Menezes
Allwyn Menezes
Head of IT
Service NSW
Symon Geanellos
Symon Geanellos
Technology Support Team Lead
MLC Life Insurance
Sajid Hassan
Sajid Hassan
National ICT Manager
The Pharmacy Guild of Australia
Ram Nathan
Ram Nathan
Product Manager/ IT Infrastructure Management
Open Universities Australia
Christopher Absalom
Christopher Absalom
Director of Global Technology & Onsite Support
Outotec
Lisa Marino
Lisa Marino
Service Desk Manager, ICT Corporate Affairs
Victoria Legal Aid
Stephen Alcock
Stephen Alcock
Information Technology Services Process / Framework Manager 
TAL Insurance
Paul Paterson
Paul Paterson
Trainer, Consultant & Membership Manager
HDAA – Help Desk Association Australia
Jason Hon
Jason Hon
Head of Service Desks
Fujitsu
Naved Khan
Naved Khan
Head of Customer Service & Operations - Global Service Delivery
eBay Australia and New Zealand