30 April - 01 May, 2019 | Bayview Eden, Melbourne, VIC

Meet the Speakers


Matt Simpson
Former Service Integration
Qantas Group
Renzo Urzua
Global Contact Center Management Trainer
Helen Howard
Senior GM Customer Service Operations
Fujitsu Australia Limited
Glenn Jones
Head of Enterprise Service Operations & Experience
Australia Post
Madeleine Ashworth
Service Delivery Lead
Charter Hall
Allwyn Menezes
Head of IT
Service NSW
Symon Geanellos
Technology Support Team Lead
MLC Life Insurance
Sajid Hassan
National ICT Manager
The Pharmacy Guild of Australia
Ram Nathan
Product Manager/ IT Infrastructure Management
Open Universities Australia
Lisa Marino
Service Desk Manager, ICT Corporate Affairs
Victoria Legal Aid
Paul Paterson
Trainer, Consultant & Membership Manager
HDAA – Help Desk Association Australia
Jason Hon
Head of Service Desks