30 April - 01 May, 2019 | Bayview Eden, Melbourne, VIC
Glenn Jones, Head of Enterprise Service Operations & Experience at Australia Post

Glenn Jones

Head of Enterprise Service Operations & Experience
Australia Post

Check out the incredible speaker line-up to see who will be joining Glenn.

Download The Latest Agenda

Conference Day One: Tuesday, 30th April 2019

Tuesday, April 30th, 2019

2:00 PM PANEL: How Company Change and Expectations Influence the traditional Structure of Service Desks

Service desks are required to adapt to organisational change; such as new management processes, working environments, and digital landscapes. In this panel, service desk experts discuss the pressure to implement new approaches due to organisational change and discuss both the risks and benefits of transformation.

  • Exploring how management change processes such as DevOps and disciplined agile delivery influences service desk models
  • How consumer interaction with technology impacts on what customers expect: Simplicity and instantaneous results (AI and machine learning)
  • Introducing flexible working and providing 24/7 services