Conference Day One: Tuesday, 30th April 2019
Tuesday, April 30th, 2019
2:00 PM PANEL: How Company Change and Expectations Influence the traditional Structure of Service Desks
Service desks are required to adapt to organisational change; such as new management processes, working environments, and digital landscapes. In this panel, service desk experts discuss the pressure to implement new approaches due to organisational change and discuss both the risks and benefits of transformation.
- Exploring how management change processes such as DevOps and disciplined agile delivery influences service desk models
- How consumer interaction with technology impacts on what customers expect: Simplicity and instantaneous results (AI and machine learning)
- Introducing flexible working and providing 24/7 services