Michael DeJager is Principal Analyst and Head of Product Development for IQPC's Customer Management Practice. Design & Innovation represents a portfolio of content and events within the Customer Management Practice. He brings 10+ years of experience in market research and event production across industries and regions. He originated Design & Innovation's annual Design Thinking and Service Design programs in 2017. His responsibilities now include management across Customer Management Practice content and events and serves as a contributor across portfolios.
Fun Fact: Despite Michael’s Oklahoma roots, he maintains an obsession for fine dining, outrageous hospitality, travel and martinis.
Join Customer Management analysts Brian Cantor, Matt Wuciak and Michael DeJager as they unpack the key takeaways from CCW Digital's 2021 CX and Customer Contact Predictions report. Following a prediction overview, ask the analyst team your most pressing questions around the evolvution of customer contact in 2021.