Call Center Banner Stats

Multi & Omni-channel technologies
58 results
of 6
Posted:

Join CMIQ for a lively roundtable discussion of highlights from the brand-new Executive Report on Call Center Technology, including key trends from American Express, Best Buy, MetLife, Hyundai Capital, GlaxoSmithKline and many others.

Our panel of experts, including customer management leaders and technology partners, will put the results from... Full Content »
Posted:

The customer service experience is today more than just an interaction with your contact center. It is a strategy spanning the entire organization – from marketing to sales, from finance to legal. This interactive webinar will take the participants through strategies for building an integrated service experience in a multi-channel... Full Content »
Posted:

80% of organizations believe it is particularly important to serve customers in their preferred channels.  Only 30% are capable of consistently doing so.

89% of organizations believe it is important to create a seamless, integrated, cross-channel experience by passing customer data across media.  Only 30% of businesses do so.

This... Full Content »
Posted:

The customer service experience is today more than just an interaction with your contact center. It is a strategy spanning the entire organization – from marketing to sales, from finance to legal. This interactive webinar will take the participants through strategies for building an integrated service experience in a multi-channel... Full Content »
Posted:

As self-service tools become more effective and accepted by customers, queries reaching agents are becoming more sophisticated. The implications for agent empowerment and training, knowledgebase enhancement, and escalation beyond the center cannot be ignored.

To help you progress your own considerations of this phenomenon, Plantronics will... Full Content »
Posted:

Join CMIQ for a lively roundtable discussion of highlights from the brand-new Executive Report on Call Center Technology, including key trends from American Express, Best Buy, MetLife, Hyundai Capital, GlaxoSmithKline and many others.

Our panel of experts, including customer management leaders and technology partners, will put the results from... Full Content »
Posted:

Customers today have changed. They research differently, they buy differently, and they are trying to interact with your business differently. They expect customer service across all channels - web, social media and smart phones. However, one thing has remained paramount; customer experience has a significant impact on the company’s bottom... Full Content »
Posted:

Customers today have changed. They research differently, they buy differently, and they are trying to interact with your business differently. They expect customer service across all channels - web, social media and smart phones. However, one thing has remained paramount; customer experience has a significant impact on the company’s bottom... Full Content »
Posted:

Join CMIQ for a lively roundtable discussion of highlights from the brand-new Executive Report on Call Center Technology, including key trends from American Express, Best Buy, MetLife, Hyundai Capital, GlaxoSmithKline and many others.

Our panel of experts, including customer management leaders and technology partners, will put the results from... Full Content »
Posted:

Providing customer service to Millennials has its challenges. The generation born 1980–2000 has grown up in a connected world and is renowned for their social-media savvy and exceptional multi-tasking. Their digital coolness comes with a few labels including: impatient, demanding, and seekers of instant gratification. For many... Full Content »
Posted:

No story illustrates contact center challenges more clearly than that of an outsourced contact center service provider—especially when that outsourcer is also a startup.
 
First, there’s the need to demonstrate enterprise-class capability—without benefit of a long track record. Then, infrastructure must be in place to... Full Content »
58 results
of 6