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clearJoin this discussion on the hype, promise and reality of generative AI for CX in 2024
In March, seven of the largest U.S. legal mobile gaming companies made this a reality by launching an independent trade association to promote a new industry-wide best practices charter. Here we cover...
Nvidia, a world leader in artificial intelligence computing, kicked off its developer conference last month to announce new platforms, partnerships and AI-developments in 2024. Here we share how 2 lea...
What can we do to ensure generative AI lives up to this hype? What strategic changes must brands make to capitalize on their new tech? The product of CCW Digital’s exclusive, in-depth research, this M...
Heather Magaha from Wells Fargo discussed her organization’s transition from a traditional service model to a four-tiered model. After facing external pressures from the great resignation, the company...
In her presentation at the CCW Executive Exchange in Chicago, Karen Mitchell, Senior Director of Product Management at Marriott, shared insight on the brand's transformation journey to enhance the age...
Airbnb addresses security concerns, Pintrist pins down AI, and customers share their must-have brands.
Designing an omnichannel customer experience with purpose and intention, especially when it comes to the usage of AI.
Personalization is more than just a buzzword in business today — it’s a necessity. More than 70% of consumers expect companies to deliver personalized interactions. To retain and improve customer loya...
The Kansas City Chiefs may have earned the Lombardi Trophy, but they were not the only winners at this year’s Super Bowl. CCW Digital, STAUD, and Meltwater look at the celebrities and brands who have...
CCWomen celebrates women in business, women in CX share their experiences, and allies gain insight on how to support their teammates.
A graphic designer for a finance news publication shares how her creative skills help amplify the customer experience for the brand's readers and subscribers.
April 24-26, 2024
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As the world's largest customer service online research hub, CCW Digital provides 159,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.
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