Trends in Customer Experience Design & Strategy

September 10-11, 2019

Event Partners

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CCW Online Summit 2019

Customer-centricity is not simply about successfully processing orders and answering questions. It is about designing customer experience journeys that are stunningly simple, richly personal and unquestionably valuable at every turn.

To design such a journey, we need to know what today’s customers are actually demanding. We also need to know which systems and processes can help us consistently meet those demands.

Featuring case study insights, interactive roundtables and findings from our Annual Consumer Preferences Survey, this free online summit will arm you with that actionable intelligence. You’ll know exactly what today’s customers want – and precisely how to deliver.


Special Report: Outsourcing In The Era of Customer Centricity

Special Report: Choosing An AI Partner

Special Report: CX For Startups



How will I access the sessions?

You will receive a link to attend the free online sessions, meet our partners and gain access to valuable resources in our online conference center.  


Do I need to download or install any software to be able to attend this event?

No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.  


Will the sessions be recorded?

Yes. the sessions will be recorded and available to view for a limited time.


When you partner with CCW Digital, you get the opportunity to expose your brand to over 150,000 customer contact professionals globally.

We respect your privacy. By registering for this online event you agree to having your details passed onto our sponsors or partners who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

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