Emotionally Engaging Customers and Call Center Representatives Around Your Brand for Enhanced Retention




In order to emotionally engage customers with your brand, you must emotionally engage call center representatives.

  • What are the components in delivering your brand promise that help you satisfy not only your customers but also your call center representatives?
  • Understanding why value isn’t just in bonuses and paychecks but also in building call center representative loyalty.
  • Reducing call center representative variability and increasing call outcomes predictability
  • Find out how CVS/Caremark’s 2500 call center representatives across seve call centers services participants in methods that are relevant to them and migrates them to the most cost effective channel.
In order to emotionally engage customers with your brand, you must emotionally engage call center representatives.What are the components in delivering your brand promise that help you satisfy not only your customers but also your call center representatives?Understanding why value isn’t just in bonuses and paychecks but also in building call center representative loyalty.Reducing call center representative variability and increasing call outcomes predictabilityFind out how CVS/Caremark’s 2500 c...
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