Emotionally Engaging Customers and Call Center Representatives Around Your Brand for Enhanced Retention
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In order to emotionally engage customers with your brand, you must emotionally engage call center representatives.What are the components in delivering your brand promise that help you satisfy not only your customers but also your call center representatives?Understanding why value isn’t just in bonuses and paychecks but also in building call center representative loyalty.Reducing call center representative variability and increasing call outcomes predictabilityFind out how CVS/Caremark’s 2500 c...
