Emotionally Engaging Customers and Call Center Representatives Around Your Brand for Enhanced Retention
In order to emotionally engage customers with your brand, you must emotionally engage call center representatives.
- What are the components in delivering your brand promise that help you satisfy not only your customers but also your call center representatives?
- Understanding why value isn’t just in bonuses and paychecks but also in building call center representative loyalty.
- Reducing call center representative variability and increasing call outcomes predictability
- Find out how CVS/Caremark’s 2500 call center representatives across seve call centers services participants in methods that are relevant to them and migrates them to the most cost effective channel.