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Beyond First Call Resolution: 5 Ways To Finally Deliver on the Promise

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This FREE webinar was recorded on:
September 29, 2009
12:00 PM - 01:00 PM EST

Register to view the webinar on demand now!

We’ve all been hearing it - “First Call Resolution is the most important metric”

The promise is big - but why are FCR initiatives failing to drive a significant impact?

Register for this complimentary webinar and learn how you can:

  • Understand the Customer Experience
  • Reduce Avoidables: Help Your Customers Become Self-Sufficient
  • Reduce Repeats: Turn your Reps into Problem Solvers who EXECUTE
  • Reduce New Issues: Evolve into Being Proactive Consultants
  • Turn Your Metrics into Diagnostic Tools and establish a Continuous Improvement Process

Presenters:

Peter Beaupre
Director of Service Delivery
Weber Associates
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.